Shipping & Returns

NEBO® AUSTRALIA DELIVERY INFORMATION

CUSTOMER CARE

At NEBO® we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team.

DELIVERY

NEBO® Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by NEBO® Australia are estimates only. NEBO® Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, NEBO® Australia cannot be held responsible for incorrectly entered delivery address.

To the extent permitted by law, NEBO® Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.

CHRISTMAS CLOSING DAYS AND DELIVERIES

To ensure your delivery arrives before Christmas we suggest you place your order on or before Sunday 15th December.

Orders placed after the 15th but prior to 12:00pm midday on Friday 21st December will still be processed and despatched ASAP.

Orders received after midday on the 21st December will not be processed until our offices reopen on Monday 6th January.

Please check our Store Locator to find a local retailer who may be open throughout this period.

RETURNS POLICY

You can return any products to us that have been purchased on nebotools.com.au that arrive faulty however you must do this within 14 days of receipt of your order. Faulty goods will be processed as per the manufacturer’s warranty.

WARRANTY

The product warranty period is shown on or in its packaging. If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will replace the product. To make a warranty claim call us on 1800 351 202 or email webdespatch@globalpremiumbrands.com.au. The customer service team will advise you how to return your faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by warranty are in addition to other rights and remedies of the consumer under the law. Proof of the products purchase is required.

RETURNS

In the unlikely event that your NEBO® product needs to be replaced, please ensure that the products are safely packaged to prevent further damage. Please include a copy of invoice or packing slip with the goods and return to: 

NEBO Australia Returns 
Reply Paid 837 
Hornsby NSW 1630